FAQ
1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept cash on delivery.When this payment method is selected, the recipient is obligated to pay for the shipment at the time of delivery, rather than by credit card.
Accepted terms and payment methods vary depending on the payment terms in the purchase agreement and may allow cash or electronic payment.
3. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
4. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
5. How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
6. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at service@ceccilia.com .
If you still have any question, please contact us directly at email service@ceccilia.com.